Support

Stuck? Start here.

The common snags and their fixes, then a human. Most of these take a minute.

Email support@pineflows.com

Include the email you sign in with and roughly when it happened. We reply within one business day.

Email support
Robinhood bridge
The Robinhood step says the bridge is not detected

Open chrome://extensions, check that Pineflows Robinhood Bridge is listed and switched on, then reload the workspace. The bridge runs in Chrome only; Safari and Firefox cannot connect Robinhood.

The popup ended on “This site can’t be reached”

Robinhood handed the sign-in result to localhost:17051 and nothing was there to catch it. Install the bridge, close that tab, click Connect Robinhood again.

I signed in, but Robinhood still shows not connected

Give it ten seconds; the page checks every two. Still nothing: click Connect Robinhood again. Every attempt starts fresh, nothing is left half done.

Robinhood shows expired

Robinhood stopped honouring the token, usually after a password change or revoking the app on their side. Click Reconnect Robinhood. Live automations stay paused until it is back.

I want Pineflows out of my Robinhood account

Three places, in this order.

  1. Disconnect Robinhood in the workspace. The token is deleted at once.
  2. Remove the extension at chrome://extensions.
  3. Revoke Pineflows in your Robinhood account’s connected apps.
Alerts and orders
My TradingView alert never shows up

Webhooks need a paid TradingView plan with two-factor authentication on; the Webhook URL field only appears then. Then compare the URL in the alert with the one on the automation, character for character.

The alert arrived but no order was placed

Open the alert in the signal log. The outcome names the reason: paused, duplicate, test mode, plan needed, or Robinhood not connected. Each one is a switch in the workspace.

An order shows unknown

Robinhood could not be reached after the order went out. Pineflows records it as unknown and never re-places it. Check the order in Robinhood before doing anything by hand.

Docs: Connect Robinhood, TradingView alert, Webhook URLs, MCP tools.